TERMS OF SERVICE

Last Updated: December 17, 2025

Effective Date: October 20, 2025

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Cloudvante Pty Ltd (ABN 28 681 142 683, ACN 681 142 683, "Company," "we," "us," or "our") governing your access to and use of the TravlAgent platform, including our website at https://travlagent.com, mobile applications (iOS and Android), and all related services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

These Terms apply to all users globally, regardless of geographic location, and comply with applicable international data protection regulations including the Australian Privacy Act 1988 (Cth), European Union's General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy laws.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

2.2 Account Creation

To access certain features, you must register for an account by providing:

A valid email address
Your name
Authentication credentials (password or third-party OAuth authorization)

You may also register using third-party authentication providers (Google, Apple). By doing so, you authorize us to access and use certain information from your third-party account as permitted by that provider.

2.3 Account Security

You are solely responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

2.4 Email Verification

You must verify your email address before accessing full Service functionality. We use third-party email service providers (Postmark) to send verification codes and transactional emails.

3. DESCRIPTION OF SERVICE

3.1 Core Functionality

TravlAgent is an AI-powered travel itinerary planning platform that helps users create personalized trip plans. The Service includes:

AI-Generated Trip Planning: Automated creation of trip itineraries based on your preferences, budget, travel interests, mobility requirements, and other factors
Collaborative Trip Sharing: Ability to invite others to view or edit your trip plans via email invitations
Points of Interest Recommendations: Integration with third-party mapping and venue data providers
Lodging Suggestions: Recommendations for accommodations based on your preferences
Trip Management: Tools to create, edit, archive, and delete trip plans

3.2 Third-Party Data Sources

The Service integrates with and displays information from third-party providers, including but not limited to:

OpenAI: For AI-powered trip generation and itinerary creation
Google Places API: For venue information, ratings, and location data
Azure Maps (Microsoft): For geocoding, mapping, and location search
Third-party accommodation providers: For lodging recommendations

WE DO NOT CONTROL, ENDORSE, OR GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY THIRD-PARTY DATA. USE OF THIRD-PARTY INFORMATION IS AT YOUR OWN RISK.

3.3 Service Availability

We strive to provide continuous access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

4. ARTIFICIAL INTELLIGENCE AND AUTOMATED DECISION-MAKING

4.1 AI-Generated Content Disclosure

IMPORTANT: The Service uses artificial intelligence (AI) systems to generate trip itineraries and recommendations. By using the Service, you acknowledge and understand that:

AI Processing: Your travel preferences, budget information, trip details, and other input data are transmitted to OpenAI's language models for processing and itinerary generation
Automated Recommendations: Trip destinations, activities, schedules, venues, and lodging suggestions are generated automatically by AI algorithms
No Human Review: AI-generated itineraries are not reviewed by human travel experts before being presented to you
Potential for Inaccuracy: AI-generated content may contain errors, outdated information, inappropriate suggestions, or recommendations that do not match your actual preferences or needs

4.2 Limitations of AI Recommendations

You acknowledge that:

AI recommendations are based solely on the preferences and information you provide
The AI does not have real-time knowledge of current events, closures, safety conditions, travel restrictions, or local circumstances
Generated itineraries are suggestions only and do not constitute professional travel advice
You bear sole responsibility for verifying all information before making travel decisions

4.3 Right to Question Automated Decisions

Consistent with applicable privacy laws (including GDPR Article 22 and state privacy laws), you have the right to:

Opt out of automated decision-making for certain processing activities
Request human review of AI-generated recommendations
Question the profiling and outcomes of automated systems
Request an explanation of how AI decisions were made

To exercise these rights, email support@travlagent.com with "AI Rights Request" in the subject line. We will respond within 30 days for EU/EEA/UK users and 45 days for California users.

4.4 Geographic Scope of AI Processing

Data submitted for AI processing may be transmitted to and processed in countries outside your jurisdiction, including the United States, where data protection laws may differ from those in your country. We implement appropriate safeguards for international transfers as required by applicable law.

5. USER CONTENT AND DATA

5.1 Content You Provide

You retain all ownership rights to content you create using the Service, including:

Trip plans, titles, and descriptions
Custom notes and preferences
Stop selections and schedules
Personal travel preferences and profile information

5.2 License Grant to Us

By submitting content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, process, adapt, and display your content solely for the purposes of:

Operating and providing the Service
Generating AI-powered recommendations and itineraries
Enabling collaborative features when you share trips with others
Improving and developing the Service

This license terminates when you delete your content or account, except where content has been shared with other users or where retention is required by law.

5.3 Data We Collect

We collect and process the following categories of personal data:

Account Information:

Email address, name, profile image
Authentication credentials and session data
IP addresses and user agent information

Travel Preference Data:

Tourist spot preferences, trip vibe, accommodation style
Party type, budget tier, mobility level
Temperature preferences, climate ranges
Home airport, travel interests
Visited places history

Trip and Location Data:

Trip details, titles, dates, statuses
Geographic coordinates (latitude/longitude)
Points of interest, venue data
Day-by-day itineraries and schedules

Usage Data:

Request logs, error reports
Performance analytics
Session activity

For complete details on data collection, processing, and your privacy rights, see our Privacy Policy at https://travlagent.com/privacy.

5.4 Data Protection Rights (Global Users)

Depending on your location, you may have rights under the Australian Privacy Act, GDPR, CCPA, or other privacy laws, including:

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Data Portability: Receive your data in a structured format
Right to Restrict Processing: Limit how we use your data
Right to Object: Opt out of certain processing activities
Right to Withdraw Consent: Revoke previously granted permissions
Right to Opt Out of Sale/Sharing: (CCPA/CPRA users) Prevent sale or sharing of personal information
Right to Limit Use of Sensitive Personal Information: (CPRA users) Restrict use of sensitive data

To exercise these rights, contact us at support@travlagent.com or use the in-app data management tools.

Response Timeline: We will respond to verified requests within:

30 days (Australian Privacy Act and GDPR - Australian and EU residents)
45 days (CCPA/CPRA - California residents)
Time periods specified by applicable local law

5.5 Cross-Border Data Transfers

Your data may be transferred to, stored, and processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate. We implement appropriate safeguards for international transfers as required by applicable law, including Standard Contractual Clauses for EU data transfers where applicable.

Australian Users: By using the Service, you consent to the transfer of your personal information to overseas recipients as described in our Privacy Policy, in accordance with the Australian Privacy Principles.

5.6 Data Retention

We retain your personal data for as long as:

Your account remains active
Necessary to provide the Service (typically 7 years from last account activity)
Required to comply with legal obligations (minimum 7 years for business records under Australian law)
Needed for legitimate business purposes

Deleted trips and accounts may be retained in backup systems for up to 90 days before permanent deletion. Certain data may be retained longer where required by law (e.g., financial records, legal holds).

6. COLLABORATIVE FEATURES AND TRIP SHARING

6.1 Inviting Others

You may invite other users to collaborate on your trips via email invitations. By sending an invitation, you represent that:

You have the recipient's consent to share their email address with us
The recipient expects to receive the invitation
You will not use this feature for spam or unsolicited communications

6.2 Access Roles

Invited users may be assigned one of the following roles:

Owner: Full control over the trip, including inviting/removing members and deleting the trip
Editor: Can view and modify trip details but cannot manage members
Viewer: Read-only access to trip information

6.3 Shared Content Responsibility

When you share a trip:

All members with access can view the shared content
You are responsible for determining appropriate access levels
We are not responsible for how invited users use or share trip information
Removing a member's access does not delete data they may have already copied or downloaded

6.4 Invitation Expiration

Trip invitation links expire after a specified period. Expired invitations cannot be accepted and must be resent by the trip owner.

7. PROHIBITED CONDUCT

You agree NOT to:

7.1 Illegal or Harmful Activities

Violate any applicable laws, regulations, or third-party rights
Use the Service to plan illegal activities or travel to restricted locations in violation of sanctions laws
Harass, threaten, or harm others
Impersonate any person or entity

7.2 Technical Abuse

Access the Service through unauthorized automated means (bots, scrapers)
Reverse engineer, decompile, or attempt to extract source code
Interfere with or disrupt the Service or servers
Bypass rate limits, security measures, or access controls
Inject malicious code, viruses, or harmful content

7.3 Data Misuse

Collect or harvest personal information of other users
Use the Service to send spam or unsolicited communications
Share account credentials with third parties
Create multiple accounts to evade restrictions

7.4 Commercial Misuse

Resell, redistribute, or commercialize the Service without authorization
Frame or mirror any part of the Service
Use the Service for competitive intelligence or benchmark testing without permission

Violation of these prohibitions may result in immediate account termination, legal action, and reporting to law enforcement authorities.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, interfaces, and underlying technology, is owned by or licensed to Cloudvante Pty Ltd and protected by copyright, trademark, patent, and other intellectual property laws in Australia and internationally.

All rights not expressly granted to you are reserved by Cloudvante Pty Ltd.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.

8.3 Trademarks

"TravlAgent" and associated logos are trademarks of Cloudvante Pty Ltd. You may not use our trademarks without prior written consent.

8.4 AI-Generated Content

While you own the input data you provide, AI-generated itineraries are created using our proprietary systems and third-party AI models. You receive a license to use generated content for personal travel planning purposes, but Cloudvante Pty Ltd retains all rights to the underlying algorithms, models, and systems.

8.5 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use such feedback without any obligation to you, including for commercial purposes, product improvements, and marketing.

9. LIMITATION OF LIABILITY

9.1 DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
WARRANTIES REGARDING ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF CONTENT
WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
WARRANTIES REGARDING RESULTS OBTAINED FROM USE OF THE SERVICE

WE DO NOT WARRANT THAT:

The Service will meet your specific travel planning needs or expectations
AI-generated itineraries will be accurate, appropriate, safe, or suitable for your trip
Third-party venue, lodging, or location data will be current or correct
The Service will be compatible with all devices or operating systems
Defects or errors will be corrected
The Service will be free from viruses or harmful components

9.2 NO PROFESSIONAL ADVICE

THE SERVICE DOES NOT PROVIDE PROFESSIONAL TRAVEL ADVICE, SAFETY RECOMMENDATIONS, MEDICAL GUIDANCE, OR EXPERT CONSULTATION. YOU ACKNOWLEDGE THAT:

We are a technology platform, not a travel agency or professional advisor
AI-generated recommendations are automated suggestions, not expert guidance
You bear sole responsibility for all travel decisions and safety precautions
You must independently verify all information before making travel arrangements
You should consult professional sources for health, safety, visa, and travel requirement information

9.3 THIRD-PARTY SERVICES AND CONTENT

WE ARE NOT RESPONSIBLE FOR:

Accuracy, safety, legality, or appropriateness of third-party venues, accommodations, or services
Actions or omissions of third-party service providers (hotels, airlines, tour operators, etc.)
Content, policies, or practices of third-party websites linked from the Service
Availability, pricing, or quality of third-party services referenced in itineraries
Changes to third-party business hours, closures, or operational status
Third-party data breaches or security incidents

USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK.

9.4 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

CLOUDVANTE PTY LTD (AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, data, or business opportunities
Personal injury, property damage, or wrongful death arising from travel
Costs of procurement of substitute services
Travel disruptions, cancellations, delays, or changes
Accommodation issues, safety incidents, or health problems during travel
Losses resulting from reliance on AI-generated recommendations
Unauthorized access to or alteration of your data
Service interruptions, errors, or data loss
Third-party actions or omissions

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.5 MAXIMUM LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

AUD $100 (One Hundred Australian Dollars), OR
The amount you paid us (if any) in the 12 months preceding the claim

9.6 Australian Consumer Law

FOR AUSTRALIAN USERS: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection laws that cannot be lawfully excluded, including the Australian Consumer Law.

To the extent we are able to limit our liability for breach of a consumer guarantee, our liability is limited to (at our option):

In the case of goods: replacement, repair, or payment of the cost of replacement or repair
In the case of services: supply of the services again or payment of the cost of having the services supplied again

FOR EU/EEA/UK USERS: Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law

FOR CALIFORNIA USERS: These limitations apply except where prohibited by California Civil Code Section 1542 or other applicable California law.

9.7 Travel Risks Acknowledgment

YOU EXPRESSLY ACKNOWLEDGE AND ASSUME ALL RISKS ASSOCIATED WITH TRAVEL, INCLUDING BUT NOT LIMITED TO:

Natural disasters, weather events, and climate conditions
Political instability, civil unrest, terrorism, and security threats
Health risks, pandemics, and disease outbreaks
Transportation accidents and delays
Crime, theft, and personal safety incidents
Changes in travel restrictions, visa requirements, or entry/exit rules
Currency fluctuations and economic instability
Differences in local laws, customs, and standards of service

YOU AGREE TO:

Research and verify current travel advisories and safety information from official government sources
Obtain appropriate travel insurance for your trips
Comply with all applicable laws and regulations in visited jurisdictions
Take reasonable precautions for your personal safety and health
Verify entry requirements, visas, vaccinations, and health documentation

9.8 Indemnification

You agree to indemnify, defend, and hold harmless Cloudvante Pty Ltd and our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any rights of third parties
Your User Content or data
Your travel activities or decisions based on Service recommendations
Any negligent or wrongful conduct by you
Your breach of any applicable laws or regulations

This indemnification obligation survives termination of these Terms and your use of the Service.

10. DISPUTE RESOLUTION

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles.

Jurisdictional Variations:

Australian Users: These Terms are governed by the laws of Victoria, Australia. Nothing in these Terms affects your rights under the Australian Consumer Law or other mandatory consumer protections.
EU/EEA/UK Users: You may also have rights under the laws of your country of residence. Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded by law.
California Users: These Terms are governed by Victorian law, but you retain any mandatory consumer rights under California law that cannot be waived.

10.2 Informal Dispute Resolution

Before filing a claim or commencing legal proceedings, you agree to contact us at support@travlagent.com and attempt to resolve the dispute informally. We will attempt to resolve disputes through good-faith negotiation within 60 days of receiving notice of the dispute.

10.3 Jurisdiction and Venue

FOR AUSTRALIAN USERS: You agree that any judicial proceedings shall be brought exclusively in the courts of Victoria, Australia, and you consent to personal jurisdiction and venue in such courts. However, this does not affect any rights you may have to bring proceedings in your local jurisdiction under the Australian Consumer Law.

FOR EU/EEA/UK USERS: You may bring proceedings in the courts of your country of residence or in the courts of Victoria, Australia. We may only bring proceedings against you in the courts of your country of residence.

FOR OTHER INTERNATIONAL USERS: You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, except where this would contravene mandatory consumer protection laws in your jurisdiction.

10.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION.

Note: This waiver does not apply where prohibited by law, including for Australian consumers where class actions are permitted under Australian law, or for EU/EEA/UK consumers where collective actions are permitted.

10.5 Alternative Dispute Resolution (Australian Users)

If you are dissatisfied with our response to your complaint, you may refer your complaint to an external dispute resolution scheme. We are not currently a member of an industry-specific external dispute resolution scheme, but you may contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or www.oaic.gov.au for privacy-related disputes.

11. TERMINATION

11.1 Termination by You

You may terminate your account at any time through the Service settings or by contacting us at support@travlagent.com. Upon termination:

Your access to the Service will cease immediately
Your personal data will be deleted in accordance with our Privacy Policy and data retention requirements
Shared trips may remain accessible to other users you invited until they remove them

11.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if:

You violate these Terms or our policies
We suspect fraudulent, abusive, or illegal activity
Required by law, court order, or legal process
We discontinue the Service (with at least 30 days' notice where reasonably practicable)

11.3 Effect of Termination

Upon termination:

All licenses granted to you terminate immediately
You must cease all use of the Service
You remain liable for any obligations accrued prior to termination
Sections that by their nature should survive (including Sections 8, 9, 10, 11.3, and 17) continue to apply

11.4 Data Deletion

Following account deletion, we will:

Remove your personal data from active systems within 30 days
Delete data from backup systems within 90 days
Retain certain data where required by law (e.g., financial records must be kept for 7 years under Australian taxation law, legal holds)
Maintain anonymized usage data for analytics purposes (data that can no longer identify you)

To exercise your right to data deletion under the Australian Privacy Act or other applicable laws, contact support@travlagent.com with your deletion request.

12. MODIFICATIONS TO TERMS AND SERVICE

12.1 Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

We will notify you via email to your registered email address or through in-app notification at least 30 days before the changes take effect
The updated Terms will be posted at https://travlagent.com/terms with a new "Last Updated" date
Your continued use after the effective date constitutes acceptance of the modified Terms

EU/EEA/UK Users: We will provide at least 30 days' notice for material changes and obtain your explicit consent where required by law.

Australian Users: We will provide reasonable notice of material changes. If you do not agree to the modified Terms, you may terminate your account before the changes take effect.

If you do not agree to modified Terms, you must stop using the Service and may terminate your account without penalty.

12.2 Changes to Service

We reserve the right to:

Modify, suspend, or discontinue any feature of the Service at any time
Change pricing or introduce fees for previously free features (with at least 30 days' advance notice)
Impose usage limits or restrictions to ensure fair use and Service stability

We will provide reasonable notice of material changes to the Service where practicable. We are not liable for any modification, suspension, or discontinuance of the Service, except as required by applicable consumer protection laws.

13. PRIVACY AND DATA PROTECTION

13.1 Privacy Policy

Our Privacy Policy, available at https://travlagent.com/privacy, describes how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth), GDPR, and other applicable privacy laws. By using the Service, you consent to our data practices as described in the Privacy Policy.

13.2 Cookie and Tracking Technologies

We use cookies, session tokens, and similar tracking technologies to provide and improve the Service. For details, see our Cookie Policy at https://travlagent.com/cookies.

EU/EEA/UK Users: We obtain your consent for non-essential cookies as required by the ePrivacy Directive and GDPR.

California Users: You may enable Global Privacy Control (GPC) signals in your browser, which we will honor as an opt-out of the sale or sharing of personal information as defined under the CCPA/CPRA.

13.3 Australian Privacy Principles

We handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy contains information about:

What personal information we collect and hold
How we collect and hold personal information
The purposes for which we collect, hold, use and disclose personal information
How you may access and seek correction of your personal information
How you may complain about a breach of the APPs and how we will deal with such a complaint
Whether we are likely to disclose personal information to overseas recipients and the countries in which such recipients are likely to be located

13.4 Data Processing Addendum

If you use the Service on behalf of an organization and applicable law (such as GDPR) requires a data processing agreement, please contact us at support@travlagent.com to execute a Data Processing Addendum.

13.5 Security Measures

We implement reasonable technical and organizational measures to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure, including:

Encryption in transit using HTTPS/TLS protocols
Secure authentication with session management and HttpOnly/Secure cookies
Access controls and role-based permissions
Regular security assessments and vulnerability testing
Audit logging of data access
Secure data storage with access restrictions

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

13.6 Data Breach Notification

In the event of an eligible data breach affecting your personal information, we will:

Australian Users: Notify you as soon as practicable if required under the Notifiable Data Breaches (NDB) scheme, and notify the Office of the Australian Information Commissioner (OAIC)
EU/EEA/UK Users: Notify the relevant supervisory authority within 72 hours where required by GDPR, and notify you without undue delay if the breach is likely to result in a high risk to your rights and freedoms
California Users: Provide notice as required by California Civil Code § 1798.82 without unreasonable delay
Other Users: Comply with applicable breach notification laws in your jurisdiction

14. COMPLIANCE WITH EXPORT AND SANCTIONS LAWS

You agree to comply with all applicable export control laws, trade sanctions, and economic sanctions regulations, including those of Australia, the United States, European Union, and United Nations. You represent and warrant that:

You are not located in, under the control of, or a national or resident of any country subject to Australian, U.S., or international embargo or sanctions
You are not listed on any government list of prohibited or restricted parties (including Australia's Consolidated List, U.S. Specially Designated Nationals List, EU sanctions lists, or UN sanctions lists)
You will not use the Service to plan travel to sanctioned destinations in violation of applicable law
You will comply with all applicable export control and sanctions laws when using the Service

15. ACCESSIBILITY

We are committed to making the Service accessible to users with disabilities in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where reasonably practicable. If you encounter accessibility barriers or require assistance, please contact us at support@travlagent.com and we will work to address your concerns.

16. CHILDREN'S PRIVACY

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18 (or under 16 for EU/EEA/UK users). If we learn that we have collected personal information from a child without proper parental consent, we will delete that information promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately at support@travlagent.com.

Parents and guardians should supervise their children's online activities and consider using parental control tools.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Cloudvante Pty Ltd regarding the Service and supersede all prior agreements, understandings, and communications.

17.2 Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms, and the parties' intent will be given effect to the maximum extent permitted by law.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

17.4 Assignment

You may not assign, transfer, or sublicense these Terms or your account to any third party without our prior written consent. Any attempted assignment in violation of this provision is void. We may assign these Terms or any rights or obligations hereunder to any affiliate, subsidiary, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as explicitly stated herein. No other person or entity has any right to enforce any provision of these Terms.

17.6 Force Majeure

We are not liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, pandemics, epidemics, strikes, fuel crises, power failures, or infrastructure failures. During any such event, our performance obligations are suspended for the duration of the force majeure event.

17.7 Language

These Terms are provided in English. If we provide a translation for your convenience, the English version controls in case of any conflict or discrepancy between versions.

17.8 Electronic Communications

You consent to receive communications from us electronically, including via email to your registered email address, in-app notifications, or by posting notices on https://travlagent.com. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may withdraw your consent to receive electronic communications by contacting us at support@travlagent.com, but this may result in termination of your account as we may be unable to provide the Service without electronic communications.

17.9 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Cloudvante Pty Ltd. You have no authority to bind us or make commitments on our behalf.

17.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

18. CONTACT INFORMATION

For questions, concerns, complaints, or to exercise your legal rights under these Terms or applicable privacy laws, please contact us:

Cloudvante Pty Ltd

ABN: 28 681 142 683

ACN: 681 142 683

Address: 470 St Kilda Road, Melbourne, VIC 3004, Australia

Email: support@travlagent.com

Website: https://travlagent.com

For Privacy-Related Inquiries:

Email: support@travlagent.com

Subject Line: "Privacy Inquiry" or "Data Rights Request"

For Australian Users - Privacy Complaints:

If you are not satisfied with our response to your privacy complaint, you may contact:

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992

Website: www.oaic.gov.au

Email: enquiries@oaic.gov.au

For EU/EEA/UK Users:

You have the right to lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

For California Users:

To exercise your CCPA/CPRA rights (access, deletion, opt-out of sale/sharing), contact support@travlagent.com with "CCPA Request" in the subject line.

19. ACKNOWLEDGMENT AND ACCEPTANCE

BY CLICKING "I ACCEPT," "I AGREE," OR ANY SIMILAR BUTTON, BY CREATING AN ACCOUNT, OR BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT:

1. You have read and understood these Terms in their entirety

2. You agree to be bound by these Terms and our Privacy Policy

3. You understand that the Service uses artificial intelligence (AI) for automated decision-making and itinerary generation

4. You acknowledge the limitations of liability and disclaimer of warranties set forth in Section 9

5. You agree to the dispute resolution provisions in Section 10 (where applicable and enforceable)

6. You understand that all travel decisions based on AI-generated recommendations are your sole responsibility

7. You acknowledge the risks associated with travel and agree to verify all information independently

8. You have the legal authority and capacity to enter into this binding agreement

9. You will comply with all applicable laws when using the Service

10. You consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy

THESE TERMS CONTAIN IMPORTANT LIMITATIONS ON OUR LIABILITY (SECTION 9) AND DISCLAIMERS OF WARRANTIES. SECTION 9.2 SPECIFICALLY STATES THAT WE ARE NOT A TRAVEL AGENCY AND DO NOT PROVIDE PROFESSIONAL TRAVEL ADVICE. YOU USE THE SERVICE AND MAKE ALL TRAVEL DECISIONS AT YOUR OWN RISK. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

END OF TERMS OF SERVICE

IMPORTANT NOTICE REGARDING AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), consumers are entitled to certain guarantees that cannot be excluded, including:

Services will be rendered with due care and skill
Services will be fit for any specified purpose
Services will be delivered within a reasonable time (when no time is set)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

Cancel your service contract with us, and
Obtain a refund for the unused portion, or compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these Terms is intended to limit or exclude rights you may have under the Australian Consumer Law or other applicable consumer protection legislation that cannot be lawfully limited or excluded.

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